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PRIVACY POLICY

Effective date: May 28, 2018

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Please read this privacy notice carefully before viewing content on the website maintained by A LIGHT IN THE CHAOS as it contains important information on who we are, how and why we collect, store, use, and share your personal data, your rights in relation to your personal data and how to contact us and supervisory authorities in the event you have a complaint.

 

A LIGHT IN THE CHAOS (“us”, “we”, “our” or “Company”) operates the ALIGHTINTHECHAOS.COM website (the “site” or “service”).

 

We respect the privacy of the visitors of  the website, ALIGHTINTHECHAOS.COM and the users of services provided within the site. We will not use or share your information with anyone except as described in this Privacy Policy.

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We use your personal data for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at ALIGHTINTHECHAOS.COM

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THE PERSONAL INFORMATION WE COLLECT AND USE

  •  Information Collected by Us

    • While voluntarily using our service for emails, free gifts, register for a class or presentation, leave comments, order a service or product, fill out any type of form, access private membership pages or contact A LIGHT IN THE CHAOS, ALIGHTINTHECHAOS.COM may collect certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include, but is not limited to, your email address, name, email, phone number, postal address or billing information (“personal data”).
       

    • You are not required to provide any personally identifiable information to access or visit this website.
       

    • We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, registering you to a class, servicing your purchase orders, and improving our services.
       

    • A LIGHT IN THE CHAOS may collect domain information and “cookies” (small files saved on your hard drive by your web browser) to analyze website and advertisement performance, track user patterns, save information from your previous visits and customize your experience. We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
       

    • Examples of Cookies we use:

      • Session Cookies. We use Session Cookies to operate our Service.

      • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

      • Security Cookies. We use Security Cookies for security purposes.
         

    • ALIGHTINTHECHAOS.COM or its third-party vendors may collect nonpersonal information using these technologies. Nonpersonal information might include the browser you use, the type of computer you use and technical information about your means of connection to this website such as the operating systems and the Internet service providers utilized and other similar information. ALIGHTINTHECHAOS.COM’s systems may also automatically gather information about the areas you visit and search terms you use on this website and about the links you may select from within this website to other areas of the Internet.
       

    • If you are located in the European Economic Area (EEA), we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as controller of that personal data for the purposes of those laws.
       

  • Information Collected from Other Sources

    • We also obtain your name, email, address, website URL, phone number, and/or billing information from other sources, such as Mailchimp, MoonClerk, Wix, Zoom and PayPal.
       

  • How We use your Personal Information

    • ALIGHTINTHECHAOS.COM collects such information in order to send emails, fulfill orders, deliver services and products, complete customer transactions, oversee contests and promotions and improve website performance and customer service.
       

  • Who We Share Your Personal Information With

    • ALIGHTINTHECHAOS.COM respects your privacy and will never sell, trade or transfer your personally identifiable information to third parties (beyond what is necessary for fulfilling a customer transaction or for the basic functionality of an online service) without your consent.
       

    • We do, however, share your name, email and delivery address details with Zoom, MoonClerk, PayPal, (e.g., our third-party suppliers, membership platforms and credit card processors). This data sharing enables them to deliver the courses you ordered directly to you. Those third-party recipients are based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see Transfer of your information out of the EEA.
       

    • ALIGHTINTHECHAOS.COM may release personal information to enforce its Website Terms and Conditions of Use, other Terms and Conditions, manage its business, protect users or the general public, or to otherwise comply with legal obligations.
       

    • If you give ALIGHTINTHECHAOS.COM your permission, it may also use personal identification information for internal or external marketing and promotional purposes (i.e. client testimonials).
       

    • On occasion, ALIGHTINTHECHAOS may collect personal identification information from you in connection with optional contests, special offers or promotions. ALIGHTINTHECHAOS will share such information with necessary third parties for the purpose of carrying out the contest, special offer or promotion. We will ask for your consent to such disclosure and use of such information, prior to your participation in the contest, special offer or promotion.
       

    • We will not share your personal information with any other third party.
       

  • Whether Information Has to Be Provided by You and Why

    • We do not require you to provide any personal information (e.g., name, address, and contact details) in order to view the information on this website. We will inform you when we collect it whether you are required to provide the information to us.
       

  • How Long Your Personal Information Will Be Kept

    • ALIGHTINTHECHAOS.COM will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
       

  • Reasons We Can Collect and Use Your Personal Information

    • ALIGHTINTHECHAOS.COM collects and uses your personal information for the following lawful bases: to send emails, register you for classes, send newsletters, fulfill orders, deliver services and products, complete customer transactions, oversee contests and promotions and improve website performance and customer service.
       

CHILDREN’S ONLINE PRIVACY PROTECTION ACT

  • This website and any products and services offered herein are not intended for persons under the age of 18 (“Children).
     

  • ALIGHTINTHECHAOS.COM does not knowingly collect personal information from anyone under 18 years of age.
     

  • We prohibit children under the age of 18 from using all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information.
     

  • If you are a parent or guardian and you are aware that your Child(ren) has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from child(ren) without verification of parental consent, we take steps to remove that information from our site and servers.
     

USE AND TRANSFER OF YOUR INFORMATION OUT OF THE EEA

  • This website is operated in the United States and third parties with whom we might share your personal information as explained above are also located in the United States. If you are located in the EEA or elsewhere outside of the United States, please be aware that any information you provide will be transferred to the United States. By using this website, participating in any of its services and/or providing your information, you consent to this transfer.
     

  • These countries do not have the same data protection laws as the United Kingdom and EEA. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to compliance with an approved code of conduct approved by a supervisory authority (as permitted under Article 46(5) – full text here: https://gdpr-info.eu of the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. To obtain a copy of the such safeguards, full text here: https://gdpr-info.eu/art-46-gdpr/.
     

  • If you would like further information, (see “How to contact us” below.) We will not otherwise transfer your personal data outside of the United Kingdom OR EEA or to any organization (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

 

YOUR RIGHTS

  • If you want to unsubscribe from receiving emails from ALIGHTINTHECHAOS.COM, you may do so at any time. Each email from ALIGHTINTHECHAOS.COM includes instructions for unsubscribing from these email communications.
     

  • If you are covered by the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

    • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

    • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

    • The right to object. You have the right to object to our processing of your Personal Data.

    • The right of restriction. You have the right to request that we restrict the processing of your personal information.

    • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

    • The right to withdraw consent. You also have the right to withdraw your consent at any time where A LIGHT IN THE CHAOS relied on your consent to process your personal information.

    • You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
       

  • For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation, available at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
     

  • Please note that we may ask you to verify your identity before responding to such requests.
     

KEEPING YOUR PERSONAL INFORMATION SECURE

  • The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.
     

  • We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
     

  • However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.
     

  • Any comments or information that you post on the website, including ALIGHTINTHECHAOS.COM and social media pages, become public and third parties may use your information. ALIGHTINTHECHAOS.COM is not responsible for any unauthorized uses by third parties in such context. You disclose such information at your own risk.

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PASSWORDS

  • To use certain features of the Website or its Content, you may need a username and password.
     

  • You are responsible for maintaining the confidentiality of the username and password, and you are responsible for all activities, whether by you or by others, that occur under your username or password and within your account.
     

  • You agree to notify us immediately of any unauthorized or improper use of your username or password or any other breach of security. To help protect against unauthorized or improper use, make sure that you log out at the end of each session requiring your username and password.
     

DO NOT TRACK DISCLOSURE

  • We support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
     

  • You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

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SERVICE PROVIDERS

  • We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
     

  • These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

PAYMENTS

  • We may provide paid products, classes and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
     

  • We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
     

  • The payment processors we work with are:

 

BEHAVIORAL REMARKETING

  • A LIGHT IN THE CHAOS uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
     

  • Facebook: Facebook remarketing service is provided by Facebook Inc.
     

  • You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
     

  • To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
     

  • Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
     

  • For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

 

LINKS TO OTHER SITES

  • You may see advertising or other content on this website that links to the sites and services of our partners (“tribe”), suppliers, advertisers, sponsors, licensors or other third parties.
     

  • Any products or services reached through a third-party link are subject to separate privacy policies.
     

  • A LIGHT IN THE CHAOS is not responsible for or liable for any content on or actions taken by such third-party websites.
     

  • Please review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your Confidential Information and Other Information.

 

UNSUBSCRIBE

  • You may unsubscribe to our newsletters or updates at any time through the unsubscribe link at the footer of all e-mail communications.
     

  • We manage e-mail lists through a list management system. Unsubscribing from one list managed by us will not necessarily remove you from all publication email lists. If you have questions or are experiencing problems unsubscribing, please contact us at info@alightinthechaos.com.
     

YOUR ACCEPTANCE OF THESE TERMS AND CHANGES TO THIS PRIVACY NOTICE

  • This policy is effective as of May 28, 2018.
     

  • By using the Site, you accept the policies and restrictions set forth in this Online Privacy Policy. If you do not agree to this policy, please do not use the Site.
     

  • We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
     

  • You are advised to review this Privacy Policy periodically for any changes.

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HOW TO CONTACT US

If you have any questions or concerns about this Privacy Policy or the information we hold about you, please contact us at info@alightinthechaos.com or by visiting this page on our website: http://www.alightinthechaos.com/privacy-policy

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